Charges Schedule
This Charges schedule forms part of our general terms and conditions and applies to all customer contracts from 1 January 2023. If there are any discrepancies between this document and our Galloway Broadband Terms and Conditions document the Terms and Conditions document should be deemed authoritative.
Subscription Costs
All Residential prices are shown inclusive of VAT. All Business prices are shown exclusive of VAT.
Galloway Broadband Consumer broadband options have a minimum period of 12 months.
Business connections are subject to a minimum 24 month commitment.
The charges for the service will vary according to the Galloway Broadband service option and minimum contract period chosen at signup.
Subscription Charges
As per Products page or the sales proposal.
Additional charges
Galloway Broadband Customer Premise Equipment (CPE)
Equipment including an antenna, client radio and wireless router will be provided as part of the initial install of our service. All equipment installed by us will carry a 12-month warranty.
The installation fee is £250 inc VAT.
Where replacements are required outside of a fault condition or warranty claim the following charges will apply:
Item
Broadband FWA Radio – In contract – £50
Broadband FWA Radio – No contract – £100
Broadband Router – In contract – £30
Broadband Router – No contract – £50
Broadband FWA Radio – Install fee – £70.00
Broadband Router – Self Install – £0.00
Abortive visit charge
An abortive visit charge is where we have arranged with you to attend your premises to install or repair the service, but you are not there, or do not facilitate access. This charge covers our time due to the missed appointment.
The abortive visit charges referred to in paragraph 4.9 of the Service schedule are as follows: Broadband fault – £75.00
New service installation – £50.00
Cancellation charges
If you wish to cancel the contract or the service at any time before Galloway Broadband provides the service, Galloway Broadband may charge an abortive visit charge (if applicable, see costs above). An additional charge of £50.00 will be made for any router provided by us if you do not wish to return it.
Early termination charges
The termination charges referred to in clause 6.6. of the General Business Conditions are due for any remaining part of the minimum period and are as follows for broadband customers:
Product
| Contract Period | Residential broadband | Business broadband |
| 12 Months | £10.00 | £15.00 |
| 24 Months | – | £20.00 |
Example: You sign up for a 24 Month contract as a Business Broadband customer and decide to cancel your service in month 10. You will be charged 14 x £20 = £240 by way of an early termination charge (£20 per month for each of the 14 months left on your contract.
These charges are compensatory and not subject to VAT.
Broadband care level charges
Standard care is included with all Galloway Broadband products. Enhanced Care is charged at £8.50 per month